Frequently Asked Questions

The doctor will be in to see you within 72 hours of admission. Your nurse will communicate any medical concerns with your doctor before and after they see you.

Your family and friends can visit at any time. The best time to visit is after 10:00 AM in the morning, to give staff time to assist you with your activities of daily living, and before 8:00 PM at night to give you time to rest.

*If your visitors are experiencing any flu-like symptoms, please ask them to postpone their visits.

There are many activities available at Pioneer House. An Activity calendar is provided and posted in each room. Some examples are, music therapy, dance, art therapy, spiritual wellness, committees, clubs, and much more! If you have questions please contact the Activities Director for more information.

You do not need to provide medications unless specifically told to do so. Upon admission, we will order your medications using our off-site pharmacy then securely store them on-site to ensure safety.

Most patients, depending on their condition when they arrive, will begin therapy within 24 hours of admission and will receive therapy up to six days per week.

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with the resident’s name in permanent ink, and entered into the residents’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility.

Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one person in a resident room at one time.

You may reserve the activities lounge for any special events (birthdays, holidays, meals) with notice.

We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12.

We would love for your family pet to visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.

Mail is delivered to residents personally on a daily basis except for weekends and holidays.

Pioneer House Health Center
Attn: ___________________ Room No. _____
415 P Street
Sacramento, CA 95841

Consider using our Send a Greeting feature on the website. You may type a message and through email, send us your email greeting that we will hand-deliver to your loved one residing in our facility. Our email feature is free of charge.

Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book, located at the nursing station.

For the safety and welfare of all residents and staff, we are a non-smoking facility. There are designated smoking areas in outdoor areas.

There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees, and physicians.

Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.

Yes, we have beauticians and barbers available.

All of the rooms currently feature a complimentary cable television. However; feel free to bring in your own television from home. Please consult with our maintenance director to ensure proper placement according to county fire codes.

All of the rooms currently feature a telephone hookup. Please inquire about service activation. However; feel free to bring in your cell phone.

WiFi Internet is provided for residents and their guests.

Your rehab director can inform you of the rehabilitation program designed for your loved one.

Residents must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees over 100 days.

Upon admission, our Registered Dietitian and/or Food Service Director will interview your loved one regarding special needs with regards to food preferences. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians.

Should you wish for another food item on a particular day’s menu, please make the CNA aware of your request. This information will be passed on to the Food Service Director and they will try their best to accommodate needs.

Our Dietitian and Food Service Director also monitor nutritional status using monthly weights, daily intake records, and relevant lab data. The results of these assessments are discussed at care conferences.

Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.

An Ombudsman is an advocate for residents. They are a third-party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do but are able to be a voice for a resident with a concern.

We employ a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.

The Admissions Coordinator will guide you through the necessary forms required on admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.